Please remember that if you experience a crisis situation and require immediate assistance, you should contact emergency services or contact us directly 24/7 at 1-800-663-1142 (EN), 1-866-398-9505 (FR).

Please note that we may contact you (either by email or phone) if additional information is required to complete your request. In all cases, someone will get back to you within 24-48 business hours to coordinate services. If you don’t hear back from anyone, please verify your junk email folder first in case we emailed you, and contact the client services center, available 24/7 at 1-800-663-1142.